Branch Supervisor

About the role

Lead and direct all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees. Provide personalized banking services to members and exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives while ensuring compliance with policies and procedures.

Responsibilities

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions, including on-the-spot decisions regarding Member transactions, balancing satisfaction with exposure to loss or fraud.
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods; conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Oversee branch cash and negotiable items within approved limits.
• Ensure branch compliance with federal laws and regulations, including those set forth by the National Credit Union Administration and other regulatory agencies.
• Implement and monitor sound operating controls; conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make independent decisions according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) staff meetings to ensure timely flow of information.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• High school education or equivalent required.

Benefits

• Competitive pay with target incentive.
• Medical, dental, and prescription coverage.
• 401(k) plan with up to 6% employer match.
• Generous paid time off.
• Paid time off for volunteering.
• Discounts on products and services.
• Educational and developmental opportunities, including a formal Tuition Assistance Program.