Branch Supervisor

About the role

The incumbent manages the day-to-day operations of a branch, mobile library or library unit, including information, circulation, outreach, and programming services. They ensure the library provides community-focused services through outreach and partnerships.

Responsibilities

• Manages the day-to-day operations of a branch, mobile library or library unit; including information, circulation, outreach, and programming services.
  • Understands, effectively interprets and communicates library policies, procedures, and rules to library staff and customers.
  • Provides consistent and meaningful communication to branch, mobile library or library unit staff that includes recognition and praise, feedback, expectations, knowledge sharing, direction, and coaching through regular staff meetings and 1-on-1 meetings.
  • Fosters a work culture that is based on a growth mindset, fosters equity and encourages engagement.
  • Schedules and reviews the work of library staff and volunteers assigned to the unit or branch; analyzes and determines scheduling and staffing needs; ensures ongoing staff training and information sharing as needed; assigns staff to projects and committees.
  • Responds to personnel issues or problems and works with supervisor/manager to resolve personnel issues.
  • Manages budget and expenditures and recommends budget allocations to management.
  • Develops and implements strategies to enhance onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation, attendance and expectations.
  • Builds partnerships with Friends of the Library, local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community.
  • Maintains and updates the library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.
  • Ensures building, facility and/or mobile unit security by monitoring and reporting facility issues, coordinating repair and maintenance of equipment and facilities.
  • Maintains and updates the library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.
• Assigns, prioritizes, schedules, and reviews the work of library staff and volunteers assigned to the unit or branch; analyzes and determines scheduling and staffing needs; ensures ongoing staff training and information sharing as needed; assigns staff to projects and committees.
• Manages budget and expenditures and recommends budget allocations to management.
• Develops and implements strategies to enhance onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation, attendance and expectations.
• Builds partnerships with Friends of the Library, local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community.
• Maintains and updates the library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.
• Maintains and updates the library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team.

Requirements

• Education and Experience: Bachelor’s Degree and two years of customer service experience in providing programs, information and customer service in a library or customer facing setting. Preferred Qualification: At least two years of supervisory experience (with the direct responsibility of managing employees including their performance and discipline in an official capacity as their supervisor) in a professional setting. Master’s degree in Library and Information Science from an ALA accredited college or university, preferred but not required.
• Licenses, Certifications, Bonding and/or Testing Required: A valid driver’s license is required at the time of appointment and as a condition of continued employment; A valid Class C California Driver’s license is required at the time of appointment and as a condition of continued employment for the mobile library unit position; A satisfactory DMV check and alcohol/drug screen will be required prior to appointment to the mobile library unit position.

Qualifications

• Knowledge: Principles, practices and procedures of assigned area of responsibility; Principles, practices and procedures of supervision, training and performance appraisal; Effective customer service techniques in a wide variety of situations serving a diverse customer population; Information resources, methods of research, and other resources; Effective written and spoken communication standards; Principles and practices of intellectual freedom and the Library Bill of Rights; Use of equipment and software essential to the effective functioning of the library, including computers, integrated library systems and productivity software; Understanding of basic budgeting procedures.
• Ability: Learn, understand and interpret Sacramento Public library’s policies and procedures, as well as principles, practices, and procedures in assigned area of responsibility; Ensure a positive and successful customer experience by understanding the customer’s needs, contributing to finding solutions, and delivering effective library service that is focused on the customer; Respond to and resolve customer complaints and problems in a timely, accurate, courteous, respectful and friendly manner; Plan, organize, and supervise the activities of assigned work unit including coaching, mentoring, disciplining staff; follow through effectively and efficiently; Safely operate and drive a 2-4-ton mobile library unit vehicle; Collect, compile, and analyze information and data; Learn, effectively use, and train staff and others on the use of specialized library software applications; Prioritize and multitask; Take responsibility for personal learning and development in order to keep up with new and emerging technologies and service innovations; Set, model and maintain a positive work environment, calm atmosphere, and effectively handle any difficult situations which may occur; Lead through collaboration, team building, and consultation; mentoring and coaching; model this leadership style for others; Perform simple repair and maintenance on computers and other equipment; Communicate effectively, respectfully and courteously with other staff and members of the public; Adapt to rapidly changing technologies and customer expectations.

Working Conditions

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position will primarily be an indoor office environment. Physical/Mental Abilities: Mobility - Constant sitting for long periods of time while operating a keyboard; occasional walking, bending, stooping, kneeling, reaching, pushing and pulling. Lifting - Occasional lifting of 10 pounds or more. Vision - Constant use of overall visual capabilities; frequent need for use of color perception, hand/eye coordination, reading and/or close-up work. Dexterity - Frequent holding, grasping, typing, repetitive motion and writing. Hearing/Talking - Constant hearing and talking of normal speech in person and on the telephone; occasionally speaking in front of large groups of people. Special Requirements - May require occasional weekend or evening work. Emotional/Psychological - Constant concentration, decision-making and public contact; occasional ability to exercise sound judgment, especially under stressful situations; and working alone. Environmental Conditions - Occasional exposure to noise. Hazards: Sitting and viewing a computer monitor for extended periods of time.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.