Branch Supervisor

About the role

First Federal Bank of Louisiana is a full-service, locally owned community bank with over one billion dollars in assets and 16 offices across Southwest and Central Louisiana. We are committed to helping our customers achieve their financial goals through a variety of products and services.

Responsibilities

• Assists Branch Manager, serves as Branch Manager in their absence
• Works directly with Human Resources regarding all branch personnel, staffing needs and completes appropriate forms and documentation
• Schedules employee work schedules and assigns duties of branch personnel to ensure efficient operation of the branch office
• Schedules employee training to increase job knowledge and ensure compliance to standard procedures and practices
• Coaches and develops staff to maximize their potential
• Sets up and monitors network system rights and application access forms for branch staff
• Administers branch functions, ensuring compliance with the organization’s policies, government regulations and internal audit compliance by monitoring and maintaining policies and procedures
• Resolves teller outages and balances the teller GL account for assigned branch on time each month
• Maintains office building, grounds, equipment and fixtures; contacts appropriate department manager for service or maintenance, as needed
• Maintains contact with local real estate brokers, builders, outside vendors and sales agents
• Prepares reports and performs tests and audits for management and/or various departments as required
• Conducts weekly staff meetings and quarterly security meetings
• Maintains knowledge of all bank products and services; communicates product features and benefits to customers and branch personnel
• Cross-sells and refers bank products and services, including insurance and investment services, and increases customer relationships
• Handles inquiries from customers and office personnel; resolves complaints
• Demonstrates exceptional customer service; assists customers daily
• Promotes and enhances the corporate culture and fosters the development and implementation of the organizational vision
• Performs Universal Banker 1 and 2 duties, including but not limited to new account functions, maintenance, teller duties, check orders, ATM and debit card orders, stop payments, and wire transfers, on a daily basis and according to applicable policy and procedures
• Supervises cash vault operations, procedures, and maintains limit
• Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes “red flags”; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
• Completes compliance training assigned to all Bank personnel based on their position with the Bank

Requirements

• High school diploma or general education degree (GED)
• Minimum of three (3) years’ experience in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations
• Extensive knowledge of lending services, cross-selling and related areas
• An excellent understanding of financial products and services

Qualifications

• Must be able to perform each essential duty satisfactorily

Skills

• Exceptional customer service skills
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Ability to communicate effectively with customers and colleagues
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Benefits

First Federal Bank offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Pay

Compensation will be commensurate with experience and qualifications.

Schedule

Hours are typically Monday through Friday, 9:00 AM to 5:00 PM, with some evening and weekend hours as needed.

Equal Opportunity Employer

First Federal Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.