Branch Supervisor

POSITION SUMMARY

This position will supervise Personal Bankers and Tellers within their assigned office and perform all duties of a Personal Banker and Teller. The Personal Banker is the “Customer Ambassador” for the bank with the overall purpose of providing exceptional service to our customers who prefer face-to-face interaction with the bank.

Responsibilities

• Monitor Personal Bankers and Tellers to ensure compliance with financial institution procedures and policies.
• Coach staff members on sale and service skills and fully utilize BN Control.
• Ensures that daily duties of Personal Bankers and Tellers are done timely and efficiently.
• Adhere to set goals and production requirements set by retail leadership.
• Transactional / ATM - ITM (Interactive Teller Machine) Cash Recycler - are balanced and monitor cash level, Night Depository processed.
• Quarterly surprise cash counts / reconciliations.
• Schedule staff, approve time reports.
• Order, ship and receive vault cash from Fed.
• Fill cash orders for tellers.
• Maintain vault security and office alarm equipment.
• Ensure dual control where required.
• Open/Close office, ensure maintenance of building is taken care of: snow removal, lawn/landscaping, repair and upkeep.
• Sign Cashier’s Checks / Wires to approved limits.
• Oversee training of new staff.
• Ensure direct reports’ testing / assessments are done timely.
• Complete performance evaluations for direct reports.

Requirements

• High school diploma and associate’s degree, and/or 3-5 years personal banker experience, leadership experience preferred.
• Basic math and computer skills.
• An internal candidate will have successfully completed Personal Banker 1 & 2 Development plans.
• Working knowledge of banking/financial products and services.
• Cash-handling experience.
• Excellent communication, customer service, and time-management skills.
• Ability to pass a background check.
• Strong dedication to accuracy and efficiency.

Additional Requirements

• Certificates and Licenses: Valid Driver’s License Personal Banker Certificate Notary Public Commission

Schedule

This position is scheduled to work Monday – Saturday, generally with a day off and / or occasional extended hours as needed to accommodate the flow of business.

Competencies

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.