Branch Service Technician

About the role

Hydraulink is a special company...just like its people! As a leading Hydraulic hose and fitting provider, we are always on the lookout for people to join our team to keep up with the demands of our thriving business. This role is ultimately about providing a high-quality multi-product install, repair, and maintenance service to a diverse range of customers. Based in our branch, there is loads of variety in this role and as an In House Hydraulic Hose Technician you will get the opportunity to learn about lots of different areas of our business!

Responsibilities

• Work on all sorts of mechanical equipment
• Assist with counter sales
• Help in the warehouse
• Prepare orders
• Accept deliveries
• And much more!

Requirements

• Knowledge of hydraulic hoses and fittings
• Previous experience with Pronto (advantageous)
• Effective communicator
• Confident in dealing with clients in our branch and building trusted relationships

About The Person

• We are looking for someone with the following:
• Knowledge of hydraulic hoses and fittings
• Previous experience with Pronto (advantageous)
• Effective communicator
• Confident in dealing with clients in our branch and building trusted relationships

Company Information

• Hydraulink is a leading multinational hose and fittings brand with a huge network in Australia, New Zealand, and Asia Pacific.
• We have driven that service reach on a unique blend of company branches, franchisees, and distributors.
• We are building on over 80 years of success, and constantly looking at what's next to drive the future for us, and to deliver for our customers.

Desired Skills And Experience

• Minimum of one year's experience in an industrial or mechanical environment
• Experience with hydraulic hose and fittings is preferred but not essential
• A relevant trade or tertiary qualification in mechanics, engineering, or a related field is preferred, or a minimum of one years' experience in a field service technician role, ideally within the hydraulics industry
• Minimum Hydraulink Certificate of Competency
• Strong mechanical aptitude and proficiency with common hand tools
• Ability to assemble and crimp hydraulic hose assemblies to specification
• Knowledge of hydraulic systems, fittings, and components
• Ability to understand, diagnose, and troubleshoot hydraulic systems
• Stock management and identification of correct products
• Comeptent computer skills, including Microsoft Office
• Full New Zealand Class 1 Driver Licence
• Physically fit and able to safely lift up to 25 kg
• Effectively use digital technologies, mobile applications, AI tools, and new systems to improve productivity, customer service, and work efficiency
• Adaptability/Flexibility: Maintaining productivity when experiencing changes in work tasks or the work environment
• Attention to Detail: Able to 'zoom in' to detail quickly and accurately
• Interpersonal/Problem Solving: Considers all relevant perspectives and facilitates understanding
• Client Management: Understands the customer and their needs; Provides excellent customer service
• Planning and Organization: Manages own and others time effectively to achieve objectives