Branch Service Representative I
About the role
EFCU Financial isn’t just a great place to work - it’s a place where you can create meaningful impact. As one of the Best Places to Work in the Greater Baton Rouge Area, we are driven by our core values of integrity, innovation, inclusion, and service. These values guide everything we do from empowering our members to uplifting our community and supporting one another as a team. When you join EFCU Financial, you’re not simply starting a job. You’re stepping into a mission-focused environment where helping people achieve financial freedom, build brighter futures, and find peace of mind is at the heart of every interaction. Every conversation you have, every solution you provide, and every idea you share contributes to making a real difference. The Branch Service Representative serves as liaison between the member and the Credit Union. Responsible for processing member transactions, maintaining a cash drawer, providing account information and solutions to members, and opening new accounts. Attends to all telephone, online and walk-in inquiries from members. Responsible for maintaining knowledge of EFCU Financial products and services, and for making recommendations to members for products and services. Responsible for assisting members in a professional and courteous manner with any and all questions or problems.
Benefits
- medical, dental, and vision insurance
- paid time off and holidays
- parental leave
- a 401(k) with employer contributions
- short- and long-term disability
- life insurance
- an HSA
- pet insurance
- team member loan discounts
- incentive plans
- an employee referral program
- service awards recognizing your dedication
Pay
Pay Grade: 7NE - Non-exempt. Starting hourly rate between $21.00 - $23.49 based on experience.
Responsibilities
- Assist members with routine financial transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
- Respond to member inquiries via phone, online channels, and in person in a courteous and professional manner.
- Open and maintain member accounts including savings, checking, certificates, and IRAs.
- Provide accurate information regarding Credit Union products, services, and policies.