Branch Member Service Representative I

Purpose

You will be responsible for developing, expanding and maintaining the credit union’s relationship with members by gaining an understanding of their financial needs, cross-selling products and services that address those needs and providing a high-quality service experience.

What You'll Do

• Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.
• Educate and cross-sell members on the credit union’s product and service offerings that can help them meet and exceed their financial needs.
• Promptly process member transaction requests on all applicable credit union products and services.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
• Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• Perform other related duties as assigned.

Ideal Candidate Will Possess

• A High School Diploma/GED
• Excellent interpersonal, verbal and written communication skills
• Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus
• Bilingual in English and Spanish preferred

Salary Range

$18.50 - $20.50/hour

Benefits

• Medical, dental and vision benefits that cover the employee, spouse and dependents
• Retiree medical benefits
• A defined benefit Pension Plan with 100% employer contributions of $3.50/hour
• $10,000 Life Insurance
• Accidental Death and Dismemberment
• 11 ½ Paid Holidays per year
• 17 days of Paid Time Off (PTO) to start
• Annual Performance Bonus Program - Up to 5% of employee’s annual base paid on December 15th of each year
• A 401(k) plan

About the Role

OE Federal Credit Union is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!

Schedule

Not specified

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Application Instructions

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.