Branch Service Manager (Winnemucca, NV)

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement.

Responsibilities

• Manage the branch service, sales, and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Perform or make substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
• Train, coach, and mentor employees.
• Provide leadership and training for the sale and referral of bank products and services.
• Resolve and respond to client service issues, complex client complaints, and questions.
• Direct the work of managed employees, including scheduling and setting hours of work if needed.
• Maintain production or sales records for use in supervision and performance management of employees; appraise employee productivity and efficiency.
• Recommend promotions or other changes in employee status; handle employee complaints and grievances.
• Perform other duties as assigned.

Requirements

• 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience (combination of education and experience may meet requirements).
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationship building, sales, and management skills.
• Ability to handle various client concerns and problems.
• Good verbal and written communication skills.
• Knowledge of computer programs such as word processing and spreadsheets.
• Ability to set and maintain high-quality work standards.
• Leadership ability and experience dealing effectively with people in various job capacities.
• Excellent problem-solving and communication skills.
• High School diploma or equivalent.

Benefits

• Medical, Dental, and Vision Insurance – start day one.
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 13 Paid Holidays (includes Nevada Day & Family Day).
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Pay

$50,000 - $59,000 (depending on experience).

Schedule

Branch hours are Monday through Friday.