Branch Service Manager

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as an Branch Service Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today. Benefits We Offer VERY COMPETETIVE PAY!Generous Personal Time Off Plan (PTO)+ HolidaysMedical, Dental, Prescription & Vision CoverageHealth Savings Account (HSA) with Employer ContributionFlexible Spending Account (FSA)401(k) Savings Plan+ Employer MatchEmployer Paid Basic Term Life and AD&D CoverageEmployer Paid Long Term Disability InsuranceShort Term Disability Available with Employer ContributionSupplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)Company Paid Training Employee Assistance ProgramCompany Discounts Red Wing Shoe Safety Footwear ProgramAnnual Tool Reimbursement Program Position Summary Manages and supervises daily operation of the Branch Service Department activities and employees. Strives to achieve monthly and annual Branch budget goals. Sets technician expectations to achieve growth in individual skill sets, achieve optimum work product efficiency, and to determine if individual employees are desired for retention or redeployment outside Rihm Kenworth. Essential Job Functions/Responsibilities: Company and Operations: Lead, coach, and mentor a team of union and non-union employees, fostering a collaborative and respectful workplace.In conjunction with Controller, Branch Manager and Director of Service, develops monthly and annual department budget goalsContributes to achievement of department goals and objectivesAlways stays abreast of activities/work in the shopProvides service estimates to customers in conjunction with Service AdvisorsReviews and assists in closing ROs for invoicing or the Warranty Dept within 2 days of last touch by a technicianUnderstands and ensures compliance with warranty and policyInteracts with factory and vendor representativesEstablishes and maintains good working relationships with customersDirectly interacts with customers, direct reports and fellow employees to achieve best customer outcomesReviews service complaints/issues and effectively takes appropriate actionMaintains required and needed tool inventoryMaintains a safe and compliant working environmentMaintains a professional appearanceAttends management meetings when requestedOther duties as assigned to meet business requirements Personnel Management Supervises day-to-day activities of branch Service employees: technicians, service advisors, lot portersDirectly oversees and works with the Service Advisors to achieve best customer outcomesParticipates in decision making process regarding employment actions such as hiring, promotions, transfers, disciplinary actions, terminations, etc.Trains, motivates, mentors, monitors and reviews employee performanceCoaches and takes corrective and disciplinary action, especially regarding safety matters, accidents and near missesStrives for teamwork and positive employee relations within department and with other departmentsOversees implementation and maintenance of employee training scheduleMonitors/manages technician time records and approves for payrollHolds regular employee meetings to foster open two-way communication and meet employee training and development needs