Branch Service Manager

Overview

If you’re the best at sales, you have a place with the best in pests. As an Orkin Service Manager you’ll ensure top‑notch service from an industry leader with almost 125 years of experience. You’ll protect homes and businesses, train and develop Orkin Pros, and balance technical acumen with soft skills such as empathy and integrity to give customers peace of mind. Your commitment to exceeding customer expectations drives revenue growth and can earn you an annual rewards trip honoring top performers. The role offers a career with growth potential, a company vehicle, competitive pay, a 401(k) program, volunteer opportunities, and a supportive team that values safety, professionalism, empathy, integrity, and innovation.

Responsibilities

• Lead an entire service operation after completing paid training.
• Motivate the service team to consistently provide world‑class service, prioritizing safety.
• Conduct yourself with utmost professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands‑on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride‑Along program.
• Ensure customer expectations are met or exceeded through inspections, proposed actions, and empathetic service.
• Champion innovation by supporting the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to drive efficiencies and productivity.
• Participate in community service projects that improve local neighborhoods.

Benefits

• Starting salary of $70,000 with bonus potential.
• Company vehicle with gas card.
• Company‑provided iPhone and iPad with sales software.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid time off (PTO).
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

Why Orkin?

• Career potential in a reliable, recession‑resistant industry.
• Service‑oriented mindset that builds loyalty and trust with customers.
• Commitment to personal accountability and teamwork.
• Opportunities for continuous learning, improvement, and leadership development.
• Company support for community involvement.
• Mission‑driven culture that values safety, professionalism, empathy, integrity, and innovation.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain the appropriate pesticide license/certification (company paid) if required.
• Ability to work independently in the field and interact with clients.

Work Environment

• Must safely use a ladder within the manufacturer’s weight capacity.
• Occasionally lift and carry up to 50 lb.
• Access crawl spaces, attics, confined spaces, rooftops, etc., requiring climbing, balancing, stooping, kneeling, crouching, or crawling.
• Wear personal protective equipment (PPE), sometimes including an OSHA‑compliant respirator.
• Willingness to work in various weather conditions.