Branch Service Manager (Fernley, NV)

About the role

Nevada State Bank, a division of Zions Bancorporation, N.A., is seeking a Branch Service Manager to join its team in Fernley, NV. The ideal candidate will be responsible for managing the branch's service, sales, and operational functions while working closely with a Branch Manager or Business Center Manager.

Responsibilities

• Interview, select, hire, evaluate, and terminate employees as necessary.
• Train, coach, and mentor employees.
• Manage and train employees in the sale and referral of bank products and services.
• Resolve and respond to client service issues, complex client complaints, and questions.
• Direct the work of managed employees.
• Schedule and set hours of work for employees as needed.
• Maintain production or sales records for use in supervision and/or performance management of employees.
• Appraise employee productivity and efficiency.
• Recommend promotions or other changes in employee status.
• Handle employee complaints and grievances.

Qualifications

• 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationship building, sales, and management skills.
• Able to handle various client concerns and problems.
• Good communication skills, both verbal and written.
• Knowledge of computer programs, such as word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem-solving and communication skills.
• High School diploma or equivalent.

Benefits

• Medical, Dental, and Vision Insurance - Start Day One!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 13 Paid Holidays (including Nevada Day and Family Day).
• 401(k) plan with company match, Profit Sharing, and competitive compensation based on experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.

Pay

The pay range for this position is $56,000 - $60,000 depending on experience.