Branch Service Manager - Pueblo, CO

About the Role

Vectra Bank is seeking a Branch Service Manager to provide top notch customer service to clients and customers at our Pueblo Downtown location. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager
• Perform and/or regularly make substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees
• Train, coach and mentor employees
• Provide leadership and training for the sale and referral of bank products and services
• Resolve and respond to client service issues, complex client complaints and questions
• Direct the work of managed employees; may schedule and set hours of work
• Maintain production or sales records for use in supervision and/or performance management of employees; appraise employee productivity and efficiency
• Recommend promotions or other changes in employee status; handle employee complaints and grievances; discipline employees

Qualifications

• High school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience (a combination of education and experience may meet requirements)
• Knowledge of the banking industry, processes, procedures, regulations and products
• Knowledge of lending process and procedures
• Strong customer service, relationship building, sales and management skills
• Able to handle various client concerns and problems
• Good communication skills, both verbal and written
• Knowledge of computer programs, i.e. word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards
• Ability to lead a group
• Ability to deal effectively with people in various job capacities
• Excellent problem solving and communication skills

Benefits

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay

This position is eligible to earn a base salary in the range of $60,000 - $70,000 annually depending on job-related factors such as level of experience and location.