Branch Operations Associate Manager Pueblo CO

At Wells Fargo, we're a global trailblazer in financial services, committed to driving innovation, empowering communities, and helping customers succeed. We offer a meaningful career with robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. Recognized as a top workplace for career growth, we celebrate authenticity and empower employees to thrive both personally and professionally.

About the Role

Wells Fargo is seeking a Branch Operations Associate Manager for our National Branch Network within the Consumer Banking and Lending division. This role involves leading and supervising teller functions to ensure exceptional customer service, compliance, and operational excellence.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance.
• Provide feedback and present ideas for improving customer service, colleague experience, and related performance management processes.
• Perform operational and customer support tasks, including resolving or escalating concerns or complaints.
• Engage customers in conversations, build relationships, and provide excellent service.
• Manage the schedule and daily operations of the teller line, making decisions and resolving issues under regional banking management direction.
• Leverage interpretation of applicable regulations, policies, and audit procedures to support customers and employees.
• Collaborate with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports to achieve business objectives and meet potential.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development, including assisting in hiring.
• Assess and refer customers interested in dwelling-secured products to a SAFE team member without taking applications or negotiating terms.

Requirements

• 2+ years of experience assessing and meeting customer needs or helping with issue resolution, demonstrated through work experience, training, military experience, or education.
• 1+ years of leadership experience.

Qualifications

• Leadership skills, including the ability to build, develop, and motivate a diverse work team.
• Strong customer service skills with the ability to listen, elicit information, and resolve complex customer issues.
• Experience in customer service, operations, or financial services management within a high-volume, fast-paced, and constantly changing environment.
• Ability to educate customers on technology and mobile banking options.
• Professionalism and integrity in interactions with customers and employees.
• Knowledge of banking laws, regulations, compliance controls, risk management, and loss prevention.
• Ability to work under pressure, meet deadlines, exercise independent judgment, and use critical thinking.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Cash handling experience.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• Must meet Consumer Financial Protection Bureau qualification requirements for Loan Originator (LO) positions, including financial responsibility, character, general financial fitness, and criminal background standards.
• Ongoing regulatory requirements, including additional screening if necessary.
• This position is not eligible for visa sponsorship.

Pay

The base pay range for this position is $23.00 - $33.50 per hour. Pay may vary based on factors such as prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Location: Pueblo, CO