Branch Service and Marketing Technology Specialist

Essential Job Functions

• Process paperwork for agent onboarding, departures, and transfers
• Aid agents with paperwork review and completion during onboarding
• Manage all affiliation paperwork
• Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents
• Manage branch supplies, equipment, and workspaces
• Maintain office calendars and manage floor duty schedules
• Handle incoming and outgoing mail and phone call transfers
• Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs
• Cover branch logistics, including building maintenance and equipment
• Handle shredding services, tech support tickets, and office equipment troubleshooting
• Ensure proper functioning of the office TV and bulletin boards
• Support transaction processing, including earnest money and commission check deposits
• Assist with agent tech needs (copiers, computers, phones)
• Manage lockbox check-in/check-out and troubleshoot ordering issues
• Train agents on HHBH’s Business Generation tools
• Promote and assist with brand marketing campaigns and tools
• Monitor tool adoption and usage dashboards; follow up with agents as needed
• Respond to help desk inquiries related to technology and marketing

Qualifications

• Associate's degree or 3-5 years of branch operations preferred
• Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing
• Proficiency in Google Business Suite and other office technologies
• Clear, concise, and professional communication skills with all levels of management, agents, and staff, both in person and in writing
• Proficiency in managing social media platforms, including Facebook and Instagram
• High organizational skills in managing multiple projects simultaneously
• Ability to work independently without regular direct supervision
• Ability to adjust direction when the situation warrants

About Us

We are Howard Hanna Allen Tate Real Estate, the number one real estate company in the Carolinas. As part of Howard Hanna Real Estate Services, we are the #1 family-owned real estate company in the country. Since 1957, we've provided homebuyers and sellers with superior service, unparalleled market connections, and deep local expertise.

Our mission goes beyond transactions. We are a family-owned, full-service real estate company committed to professionalism among our colleagues, clients, and communities. We are inspired every day to deliver solutions that help navigate complex real estate transactions.