Branch Sales & Service Manager (BSSM)

Key Responsibilities

• Support the Branch Manager in achieving business objectives, driving portfolio growth, and ensuring service excellence across all customer segments.
• Drive growth in liabilities, assets, and other key business portfolios while maintaining strict adherence to prudent risk management standards.
• Supervise, guide, and support Relationship Officers / Relationship Managers in achieving assigned sales and service targets.
• Lead and execute sales campaigns, customer engagement initiatives, business presentations, and other business development activities.
• Ensure delivery of superior customer service by effectively addressing and resolving customer complaints in coordination with relevant internal stakeholders.
• Authorize and monitor non-cash transactions in compliance with regulatory requirements and internal control frameworks.
• Continuously monitor asset portfolio quality and proactively identify, assess, and escalate potential risk concerns.
• Conduct preliminary screening and assessment of Retail and SME loan applications to ensure policy compliance and mitigate fraud and credit risk exposure.

Requirements

• Experience: 5 years
• Education:
• Skills: retail banking, banking operations, core banking, commercial banking, branch banking, retail finance, banking relationships, banking, investment banking, banking regulations