Branch Operations Support (Public Benefits Specialist Entry) Bilingual Arabic Preferred Not Required

About the role

The Oregon Department of Human Services seeks a Public Benefits Specialist Entry to support families and communities through the provision of customer service and administrative tasks.

Responsibilities

• First point of contact in local offices for Oregonians seeking public benefits assistance.
• Maintain a welcoming environment and assist with financial desk responsibilities.
• Support office infrastructure by managing day-to-day operations and assisting families.
• Provide customer service and information support for SNAP, TANF, ERDC, and Medicaid through phone or in-person interactions.

Requirements

• Two years of experience in a reception area or call center, preferably with high-volume work.
• An associate degree in Behavioral Science, Social Science, or a closely related field, or equivalent combination of education and experience.
• Experience working in a busy reception area or call center, involving customer service and information gathering.

Essential Attributes

• Ability to de-escalate high-stress situations using trauma-informed communication.
• Proficiency in conveying complex information clearly and professionally.
• Experience adjusting workflows and priorities based on new information or organizational changes.
• Adaptability and positivity in the face of change.
• Expertise with digital tools such as Microsoft Word, Excel, email systems, and online search tools.
• Willingness to uphold core values and embrace anti-racism.

Benefits

• Annual salary increases until reaching the top of the salary range.
• Cost of Living Adjustments.
• Employee Resource Groups promoting shared learning.
• Public Service Loan Forgiveness Program eligibility.

Pay

$3,798 - $4,954 annually.

Schedule

8 a.m. – 5 p.m., Monday – Friday.

Qualifications

Preference will be given to candidates fluent in Arabic and English.

Skills

Skilled in de-escalating high-stress situations, conveying complex information, adjusting workflows, and using digital tools.

Benefits

• Cost of Living Adjustments.
• Annual salary increases until reaching the top of the salary range.
• Public Service Loan Forgiveness Program eligibility.

Pay

$3,798 - $4,954 annually.

Schedule

8 a.m. – 5 p.m., Monday – Friday.

Contact Information

To contact the recruiter for accommodation requests, application questions, or job-specific inquiries, email: Tammie.L.Moore@odhs.oregon.gov or call/text: 971-201-0580.