Eligibility Worker (Public Benefits Specialist) Bilingual Preferred English/Spanish
About the role
The Oregon Department of Human Services seeks a Public Benefits Specialist to interview applicants and make eligibility determinations for various programs.
Responsibilities
- Interview applicants in-person and by phone to gather and assess information for benefits administered, such as SNAP, LTC, TANF, ERDC, and Medicaid programs.
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Aid customers in-person and over the phone who are receiving or applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Develop collaborative relationships with colleagues and community partners.
- Plan, prioritize, and complete work efficiently while maintaining quality and meeting deadlines.
- Adapt to changing environments and priorities.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
- Experience conducting interviews to make eligibility determinations for human service programs in person.
- Experience reviewing applications and supplemental materials to make eligibility determinations for applicable human service programs.
- Experience providing person-centered services with a trauma-informed approach to identify needs.
- Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
- Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
- Experience adapting with ease to changing environments and priorities.
Benefits
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Awesome benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Pay
$4,519 - $5,988 per month.
Schedule
8 a.m. – 5 p.m., Monday – Friday.
Qualifications
One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Skills
Experience conducting interviews to make eligibility determinations for human service programs in person.
Experience reviewing applications and supplemental materials to make eligibility determinations for applicable human service programs.
Experience providing person-centered services with a trauma-informed approach to identify needs.
Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
Experience adapting with ease to changing environments and priorities.
Benefits
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Awesome benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Tammie Moore. Email: Tammie.L.Moore@odhs.oregon.gov Phone (call or text): 971-201-0580