Branch Operations Support (Public Benefits Specialist Entry) Bilingual Arabic Preferred Not Required

About the role

The Oregon Department of Human Services seeks a Public Benefits Specialist Entry to support families and provide customer service in a fast-paced environment. This position requires fluency in English and Arabic, with preference for bilingual skills.

Responsibilities

• First point of contact in local offices for Oregonians, providing a welcoming environment and handling front desk and financial desk responsibilities.
• Support office infrastructure by managing day-to-day operations and assisting families.
• Provide assistance to Oregonians with Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid through phone or in-person interactions.

Requirements

• Two years of experience in a reception area or call center, involving high-volume work.
• An associate degree in Behavioral Science, Social Science, or a closely related field, combined with six months of relevant experience.
• An equivalent combination of education, training, and experience.

Essential Attributes

• Skilled in de-escalating high-stress situations and communicating complex information clearly and professionally.
• Experience adjusting workflows and prioritizing tasks based on new information or organizational changes.
• Demonstrated adaptability and positivity in changing environments.
• Proficient in digital tools such as Microsoft Word, Excel, email systems, and online search tools.
• Willingness to uphold core values and apply principles of diversity, equity, and inclusion.

Benefits

• Annual salary increases until reaching the top of the salary range.
• Awarded candidate preference for eligible Veterans and Oregon National Guard servicemembers.
• Cost of Living Adjustments.
• Public Service Loan Forgiveness Program eligibility.