Branch Operations Manager Trainee

Primary Function

The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU. Participants gain hands-on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region.

Key Responsibilities

• Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success
• Participate in a structured leadership development program focused on operational excellence and team leadership
• Develop and apply effective coaching, performance management, and decision-making practices
• Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary
• Serve as a flexible leadership resource—supporting operational needs, coaching employees, assisting with staffing gaps, and enhancing the member experience
• Build the capability to lead teams effectively through change, growth, and operational challenges
• Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management
• Ensure branch and individual goals are consistently achieved
• Regularly review member feedback and survey results to drive employee development and retention strategies
• Show sound judgment and decision-making aligned with VACU, branch, and member interests
• Deliver exceptional, relationship-based member service through needs-based conversations
• Support branch growth through deposit, lending, and referral activities
• Coach team members to identify member needs and recommend appropriate solutions
• Contribute to achieving production, service, and growth goals
• Provide guidance to frontline employees to reinforce service standards and operational expectations
• Participate in coaching conversations and team development initiatives
• Promote a positive, collaborative, and member-focused culture
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
• Report all Risk Management Policy violations in accordance with policy

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience) preferred
• 2–4 years of experience in banking, financial services, or leadership roles
• Strong understanding of branch operations, member service, and sales practices
• Proven ability to lead, coach, and motivate employees
• Excellent communication, interpersonal, and problem-solving skills
• Able to adapt quickly and perform effectively across multiple environments
• Able to travel within the assigned region