Branch Operations Manager Trainee

Primary Function

The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU. Participants gain hands-on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region.

Key Responsibilities

• Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success

• Participate in a structured leadership development program focused on operational excellence and team leadership

• Develop and apply effective coaching, performance management, and decision-making practices

• Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary

• Support team development through coaching, career progression conversations, and reinforcing a member-first mindset

• Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management

• Ensure branch and individual goals are consistently achieved

• Regularly review member feedback and survey results to drive employee development and retention strategies

• Demonstrate sound judgment and decision-making aligned with VACU, branch, and member interests

• Build the capability to lead teams effectively through change, growth, and operational challenges

• Leadership Development

• Branch Operations Support

• Member Experience & Sales

• Team Support & Coaching

• Organizational Other duties as assigned.

• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.

• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.

• Report all Risk Management Policy violations in accordance with policy.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience) preferred

• 2–4 years of experience in banking, financial services, or leadership roles

• Strong understanding of branch operations, member service, and sales practices

• Proven ability to lead, coach, and motivate employees

• Excellent communication, interpersonal, and problem-solving skills

• Able to adapt quickly and perform effectively across multiple environments

• Able to travel within the assigned region