Branch Manager Trainee

Pay

USD $22.60 per hour (base). This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary within the posted range will be determined based on job‑related factors such as relevant skills, qualifications, experience, and internal equity.

Benefits

All full‑time employees receive a generous benefits package. For detailed information, visit Mariner Finance Benefits.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service.
• Manage approval of exceptions to policy as authorized by management based on the nature of the exception, retention needs, and related factors.
• Use problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.
• Act proactively in the retention and maintenance of existing accounts by placing inside‑sales calls to develop awareness of other products and services.
• Assist the Branch Manager in managing multiple priorities with existing and potential customers, initiate contact to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using the annual business plan.
• Assist the manager in reviewing the branch income statement and implementing action plans based on analysis.
• In the manager’s absence, provide leadership to the branch team and coordinate daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service, including collecting payments, processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Required Qualifications

• Bachelor’s degree or four (4) years of related experience in consumer lending and/or financial services (can substitute for a degree).
• Military rank may also substitute for a Bachelor’s degree (e.g., E‑4, W‑1, or O‑3 and above).
• Willingness to relocate and availability to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective written and oral communication and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work‑related tasks at the assigned branch location except in emergencies as determined by the company in consultation with applicable regulatory agencies.

Preferred Qualifications

• Customer service experience.
• Internship or work experience in consumer lending or financial services.
• Bilingual fluency in Spanish and English.

Hours of Work

• Monday, Wednesday, Thursday: 9:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 7:00 PM
• Friday: 9:00 AM – 5:30 PM
• Saturday hours required seasonally and as business needs require.
• Work schedule may be changed at the company’s discretion to address business needs; hours depend on the business hours of the serviced time zone.

Physical Demands

• Frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
• Occasionally required to move about.
• Must be physically present in the office.
• Occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.