Branch Manager Trainee

About the Role

In the last few years, our goal has been expansion, creating growth opportunities for many of our team members. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, this opportunity is for you.

The Branch Manager Trainee position is designed to assist the Branch Manager in learning the consumer finance business and RMC’s business practices, preparing you to manage a branch office. This role focuses on developing the skill set needed to run a branch, including training on how to effectively manage people, all while aligning with RMC’s Mission, Vision, and Shared Values.

Responsibilities

• Complete a 15-month technical and soft skill training program in preparation for a Branch Manager role.
• Become a subject matter expert in RMC personal loan product offerings; use this knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
• Assist in developing marketing strategies to increase the branch’s loan portfolio and enhance profitability.
• Establish and build customer relationships through delivering exceptional service.
• Utilize RMC account management practices to assist delinquent customers.
• Transport money and deposits to and from the bank.
• Complete the training program within the time set forth by the Training Department.
• Attend required in-person training at offsite locations.
• Complete weekly progress reports and work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by the manager.
• Manage all branch-to-customer communications via mail.
• Process loan product applications.
• Work with the manager to ensure proper open and close procedures are completed daily for the branch.
• Assist in the development of new and maintenance of current business-to-business contacts.
• Perform other duties as assigned by leadership.

Requirements

• Bachelor’s degree.
• Experience with Microsoft Office Suite products.
• Detail-oriented.
• Must pass drug screen, criminal, and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Willingness to relocate for career advancement.
• Ability to travel.

Preferred Qualifications

• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing).
• Bilingual.
• Leadership roles in collegiate activities.
• Community involvement.

Skills

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay-for-performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever-changing environment.
• Desire for career advancement.
• Problem-solving skills.