Branch Operations Manager, Pelham, NH

The Role

The Difference You Make:

• Affirming exceptional customer experiences by overseeing smooth transaction processing and prompt issue resolution.
• Building and maintaining strong relationships with customers to elevate their banking experience and foster loyalty.
• Engaging customers through digital platforms to enhance customer interactions and educate them on self-service options.
• Ensuring an elevated customer experience through effective lobby management and clear communication.
• Supporting colleagues in achieving their developmental goals and career aspirations.

Requirements

• 3+ Years Demonstrated successful experience in branch banking or a related operations/support function.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
• 18+ Months Cash handling experience.
• 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills and a passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to make data-driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent communication, consultative and influence skills both verbal and written.
• Self-motivated to succeed in a goal driven environment.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Qualifications

• High school diploma, or GED.

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• PREFERRED: Experience in Microsoft Office products.

Benefits

Comprehensive benefits to our people, including health coverage, PTO, and retirement planning.

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.