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Jobs · Customer Service · California

Branch Operations Manager - Encino

Banc of California · Los Angeles, California, United States · 4 wk ago
On-siteCustomer Service$34/hrFull-time

About the role

The Officer, Branch Operations Manager at Banc of California is responsible for achieving branch goals and overall business success. This role provides direction, leadership, and motivation to ensure the office team achieves service, growth, operational audits, and goals. The position supervises the day-to-day operational functions of the branch.

Responsibilities

  • Assure high quality and friendly customer service and adherence to growth and brand standards.
  • Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
  • Promote effective operational and service environment.
  • Monitor staff’s performance relative to losses, differences, and mitigating risk.
  • When appropriate, coach for improved performance.
  • Approve transactions within established guidelines, and escalate when required.
  • Participate in the opening and closing of branch.
  • Conduct security inspection of building and grounds under dual control.
  • Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.
  • Review daily reports.
  • Aid Branch Manager in meeting deposit growth goals.
  • Aid Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages.
  • Identify and mitigate audit and operational risk.
  • Maintain expense control.
  • Involvement in interviewing and hiring decisions.
  • Prepare and deliver in a timely manner, the employee performance evaluations, goal planning, and corrective action notices as applicable.
  • Manage, support, coach and train staff to ensure that immediate action is taken to improve performance.
  • Involvement in interviewing and hiring decisions.
  • Prepare and deliver employee performance evaluations, goal planning, and counseling.
  • Manage, support, coach and train employees.
  • Follow all established policies and procedures.
  • Perform other duties and projects as assigned.

Requirements

  • 7 years in branch operations, including 3 years supervisory or other leadership experience is required.
  • A High School Diploma or equivalent is required.
  • An Associate’s degree or higher is strongly preferred.
  • Mastery of the operational regulatory environment with thorough knowledge of banking operations is required.
  • Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required.
  • Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously is required.
  • Review and be knowledgeable of departmental and human resource’s policies & procedures is required.
  • Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required.
  • Leads the identification of opportunities to refer new products and services to clients based on their financial goals; ability to match the right partner to the client based on needs is required.
  • Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust is required.
  • Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action is required.
  • High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change is required.
  • Directs high performance and results achievement; empowers others to succeed is required.
  • Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize a strategic plan and developing in ability to use it to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required.
  • Continuously coaches team to high levels of performance and assists team in reaching career goals is required.
  • Ability to look for and contribute to growth opportunities for the branch is required.
  • A High School diploma or equivalent is required.

Qualifications

  • High School Diploma or equivalent is required.
  • 7 years in branch operations, including 3 years supervisory or other leadership experience is required.
  • An Associate’s degree or higher is strongly preferred.
  • Mastery of the operational regulatory environment with thorough knowledge of banking operations is required.
  • Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required.
  • Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously is required.
  • Review and be knowledgeable of departmental and human resource’s policies & procedures is required.
  • Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required.
  • Leads the identification of opportunities to refer new products and services to clients based on their financial goals; ability to match the right partner to the client based on needs is required.
  • Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust is required.
  • Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action is required.
  • High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change is required.
  • Directs high performance and results achievement; empowers others to succeed is required.
  • Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize a strategic plan and developing in ability to use it to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required.
  • Continuously coaches team to high levels of performance and assists team in reaching career goals is required.
  • Ability to look for and contribute to growth opportunities for the branch is required.

Skills

  • Customer Service
  • Leadership
  • Operational Management
  • Training and Development
  • Performance Coaching
  • Financial Services
  • Branch Operations

Benefits

  • 401(k) Plan with Company Match
  • Comprehensive Insurance Options (Medical, Dental, Vision)
  • AD&D, Supplemental Life, Long-Term Disability
  • Pre-Tax Health Savings Account (HSA) with Employer Contributions
  • Pre-Tax Flexible Spending Account (FSA)
  • Paid Parental Leave
  • Family Support Solutions
  • Paid Vacation Days, Holidays, and Volunteer Time Off
  • Tuition Reimbursement
  • Liaison Program
  • Leadership Development Resources
  • Access to LinkedIn Learning

Pay

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Schedule

N/A

Company Information

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

Equal Opportunity Employer

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws.

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