Branch Manager - Operations

Responsibilities

• Lead the day-to-day operations of the Midland branch to ensure safe, efficient, and reliable service delivery.
• Provide leadership, coaching, and direction to branch employees, including performance management, training, development, and workforce planning.
• Plan and coordinate staffing, equipment availability, material readiness, scheduling, and resource allocation to meet customer and operational requirements.
• Monitor and manage key performance indicators including safety, service quality, on-time delivery, utilization, customer satisfaction, and overall operational performance.
• Drive continuous improvement initiatives that enhance productivity, workflow efficiency, service quality, and team effectiveness.
• Ensure branch facilities, vehicles, tools, and equipment are properly maintained and operating safely.
• Maintain accurate operational records, reports, and documentation while communicating branch priorities, issues, and results to leadership.
• Champion a strong health, safety, and environmental culture by ensuring compliance with company policies, regulatory requirements, and safe work practices.
• Proactively identify and mitigate operational, safety, service, and resource risks.
• Partner closely with sales, supply chain, logistics, HSE, HR, finance, and field operations teams to support business objectives and branch growth.
• Build strong relationships with customers and contractors, resolve operational challenges, and deliver exceptional service.
• Support customer visits, operational reviews, and problem-solving initiatives that improve branch performance and responsiveness.
• Perform other duties as required to support business needs and ensure smooth branch operations.

Qualifications

• College Diploma (3 years) or equivalent combination of education and experience with 5 to 7 years of progressive leadership experience in operations, manufacturing, energy, oilfield services, industrial, or related environments.
• Valid Driver’s Licence.
• Demonstrated experience leading teams, managing performance, and supporting employee development.
• Strong planning, resource allocation, and operational workflow management skills.
• Knowledge of HSE programs, operational controls, and regulatory compliance requirements.
• Experience managing budgets, cost controls, and operational performance metrics.
• Strong customer service orientation with proven problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and experience using ERP, inventory, or operational management systems.