Branch Operations Manager

Core Responsibilities

• Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery.
• Ensures a safe workplace by ongoing training and adherence to company policies.
• Prepares composite reports from individual reports of subordinates.
• Translates district-level goals into daily priorities at the branch level, ensuring alignment and focus.
• Serves as the face of the branch for customers, ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Monitors and ensures proper licensing of production staff.
• Manages budgets, forecasts, and financial performance metrics for the branch.
• Analyzes operational data to identify trends, challenges, and opportunities for improvement.
• Develops and implements operational strategies to drive efficiency and optimize branch performance.
• Fosters a positive branch culture, promotes employee engagement, and drives team success.
• Maintains associate engagement and culture initiatives.
• Identifies and recommends process improvements to enhance efficiency and profitability.
• Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Requirements

• Aceess to a valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

Success Factors

• Leadership and Team Management: Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success.
• Operational Excellence: Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
• Customer Service Focus: Ensure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention.
• Strategic Thinking and Decision Making: Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions.
• Communication and Interpersonal Skills: Effectively convey objectives and strategies, provide feedback, and create a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment.

Education And Experience Requirements

• A minimum of an Associate’s degree in a business-related discipline.
• Two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services.
• Two (2) or more years of supervisory management experience.