Branch Operations Associate Manager - Albertville, AL

About the role

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for their National Branch Network as part of the Consumer Banking and Lending division. This position involves leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions.

Responsibilities

• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management processes and tools.
• Perform operational and customer support tasks.
• Manage the schedule and the daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Interact directly with customers.
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.
• Assist customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.
• Work with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and personnel benefits management.
• Process military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Have cash handling experience.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 1+ years of Leadership experience.

Desired Qualifications

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.

Job Expectations

• Ability to work a schedule that may include most Saturdays.
• Must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
• Must meet the financial responsibility, character, general financial fitness, and criminal background standards.