Branch Manager (Level 4)

Primary Duties/Responsibilities

• Branch Leadership and Colleague Supervision
• Manages day-to-day operations at the branch
• Facilitates complex transactions and resolves client relation problems
• Achieves and exceeds annual revenues, sales, and client satisfaction targets
• Exemplifies and leads by example, holding staff accountable for meeting or exceeding the Bank’s Mission, Vision, Core Values, and Golden Rules of Service
• Solidifies a culture that exceeds expectations
• Creates a caring place to work that attracts, grows, and retains the right people
• Provides encouragement, motivation, and empowerment to achieve or exceed goals
• Coaches individuals on performance expectations, goal attainment, problem-solving, professionalism, client service, effective communication, teamwork, and the FFB sales method
• Ensures colleagues understand the impact of their actions on client satisfaction and the Bank's financial growth
• Interviews, hires, and coaches new team members; schedules, monitors/approves timesheets, manages attendance and overtime, promotes career development, and conducts performance evaluations
• Maintains the aesthetic appeal and effectiveness of the branch property and facilities

Client Relations and Sales

• Enhances the client experience and the reputation of the Bank
• Grows the branches loan and deposit portfolios
• Builds, maintains, and grows relationships through various communication channels
• Identifies clients' needs and recognizes and acts upon opportunities to offer Bank products and services
• Uses a consultative approach while tailoring recommendations and solutions
• Works to bring the client's expectations in line with the Bank's capabilities in order to achieve the client's desired outcome
• Develops strong relationships with other colleagues at the Bank to introduce clients to specialists who can assist with specific financial needs
• Demonstrates a high level of knowledge in consumer lending and has a strong operational background and knowledge to effectively open new accounts through our Platform system

Qualifications

• At least three years’ experience in retail banking or equivalent experience
• At least three years supervisory experience, including directing the work and monitoring performance of others, preferably in a banking or sales/customer service position
• Proven track record of success in a professional sales culture or the ability to quickly learn sales and business development techniques
• Experience developing and cultivating professional relationships and community involvement