Branch Manager III Brockton West Branch

About the role

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.

Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.

Select, hire, and motivate appropriate staff as needed to consistently deliver our value propositions as well as financial results.

Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.

Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.

Manage a team of people collaboratively prospecting new businesses, while also managing and growing relationships in an existing larger book of business.

Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.

Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.

Utilize strong and independent outbound calling skills (with an emphasis on prospect calling), ability to be a true advisor to a large existing base of businesses, and proven ability to network within a dense community to expand business opportunities.

Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.

Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.

Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.

Assume additional responsibilities as assigned by Senior Management.

Qualifications

• College degree in business or finance, or equivalent experience.
• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Strong track record of effectively managing sales, customer experience, and operations of a large and complex Business Focus or Business Hub Location and grow existing branch households and deposits.
• Adequate understanding around the requirements for a successful sales and service organization.
• High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.