Branch Manager III

About the role

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values. Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.

Responsibilities

• Identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner.
• Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented

Work Experience

• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Prospecting
• Sales Management

Education

Bachelor's Degree

Preferred Skills

• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Prospecting
• Sales Management

Benefits

• Medical/Prescription Drug Coverage
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC Match
• Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Back-Up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Education Assistance
• A Robust Wellness Program with Financial Incentives

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

EEO Statement

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Consumer Privacy Act Privacy Notice

California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.