Assistant Branch Manager (Brockton - Main St)

Hiring range: $28.00 - $35.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

About the role

In conjunction with the Branch Manager, you will proactively sell the Bank’s products and services to existing customers and prospects, support the sales efforts of the platform team, ensure superior customer service levels, and assist with the management of daily operations. You will also support the Branch Manager in leading and developing the team to achieve results.

Responsibilities

• Assist with the daily management of a banking office under the general direction of the branch manager.
• Achieve personal sales goals and guide the sales activities of the platform staff toward achievement of branch goals through sales and service coaching sessions.
• Understand major aspects of the retail incentive plan and business loans, and use that knowledge to coach staff to success.
• Oversee daily branch operations, including overdraft management, vault management, branch schedules, and opening/closing of the office.
• Ensure the branch adheres to audit and compliance requirements.
• Manage customer service levels within the branch, adhering to established guidelines.
• Act as the manager on duty when the Branch Manager is away from the office.
• Apply policy for routine aspects of management in the absence of the Branch Manager.
• Prepare and deliver performance appraisals for subordinates as directed by the Branch Manager.
• Gain a full understanding of the teller function and balance policy and procedures to make decisions beneficial to both the bank and the customer.

Requirements

• Strong problem resolution skills.
• Basic business acumen and professionalism.
• Ability to communicate information and ideas clearly so others will understand; must be able to exchange accurate information.
• Ability to build relationships and strong alliances across the organization.
• Quickly gain and retain a deep understanding of the bank’s products and services, and build upon this knowledge as a member of the division’s management team.
• Understand the “big picture” in banking (e.g., how a bank makes money, what makes a product profitable).
• High school diploma or equivalent.
• 2-4 years of retail banking experience preferred.
• 1-2 years of supervisory experience required; experience in a retail banking environment strongly preferred.
• History of solid sales and service success.

Working Conditions

• Must be able to transport items weighing 15 pounds or more.

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.