Branch Manager II Stoughton Branch

About the role

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience. You will build, coach, develop, lead, and motivate a dedicated team of professionals, creating a positive and motivating environment to help staff meet branch goals and objectives. You will cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs. As the leader of the branch, you set and model sales and service standards, shaping the future of our banking operations.

Responsibilities

• Manage a midsize retail banking center or specialty branch, including Transaction Branch or Business Focus Hub Branch locations.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience.
• Regularly meet with employees to ensure they are trained and motivated toward achieving sales and service standards using a needs-based consultative sales approach.
• Conduct employee skills and results coaching to meet or exceed customer experience, sales, and financial goals.
• Foster a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Generate strong core growth results in existing branch locations.
• Select and develop quality employees through observational coaching, joint sales calls, and consultative customer sales tools; track, document, and report sales performance.
• Ensure customers consistently receive a world-class experience with every branch staff interaction, whether in person, over the phone, or through digital channels.
• Utilize strong outside calling skills, network within your market community, and use online networking tools to focus on retention, cross-selling, and prospecting new business customers.
• Proactively demonstrate and foster a "High Tech, High Touch" environment by promoting self-service channels such as ATM, online banking, and mobile banking.
• Partner with and refer business to all lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring proper controls over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by promoting it through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization.
• Demonstrate core values and ensure the delivery of core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

Requirements

• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Thorough understanding of the requirements for a successful sales and service organization.
• High level of professionalism and ability to perform ethically in all transactions and interactions.
• Ability to work within normal office requirements, including long periods of standing and continuous customer support.
• Willingness and ability to work a flexible schedule, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Preferred Qualifications

• College degree in business or finance, or equivalent experience.

Benefits

• Competitive compensation with performance-based incentive awards.
• Health Insurance, Dental Insurance, Vision, and Pet Insurance.
• 401K retirement plan with company contributions.
• Long Term Disability and Life Insurance.
• Child Care Reimbursement.
• Tuition Assistance for graduate and undergraduate programs.
• Award-winning wellness program.
• Paid vacation and work-life balance support.

Pay

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good-faith estimate at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.