Branch Manager II Worcester Grafton St Branch

Responsibilities

• Take responsibility for managing a midsize retail banking center or specialty branch.
• Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
• Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Generate strong core growth results in existing branch location.
• Proactively demonstrate and foster a 'High Tech, High Touch' environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
• Assume additional responsibilities as assigned by Senior Management.

Qualifications

• The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience.
• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• A thorough understanding around the requirements for a successful sales and service organization.
• A high level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.