Branch Manager II (Pickering Wharf)

About the role

Proactively sells the bank's products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of a mid-sized banking office.

Responsibilities

• Guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.
• Engages in sales and service coaching sessions with sales staff.
• Conducts business development activities including personal visits and outbound teleservicing.
• Promotes Eastern Bank through community involvement via memberships in local organizations, participation in city/town events, and engagement with local business networks.
• Ensures sound branch operations and compliance with all bank policies, regulations, and laws.
• Collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manages and develops branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools.
• Leads by example and inspires confidence, respect, loyalty, and ensures a positive team environment among staff.
• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
• Consistently applies policies for routine aspects of staff management, and as performance issues arise.
• Prepares and delivers performance appraisals for staff.
• Balances policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer.
• Works independently, multi-tasking in a fast-paced environment.
• Is an outgoing self-starter and is technically literate.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Must have the ability to quickly learn all there is to know about the products and services offered by the bank.
• Should understand the "big picture" in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
• Bachelor’s degree preferred, or equivalent combination of training and/or experience.
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes.

Benefits

Eastern Bank offers a robust benefits and retirement package, including medical, dental, vision, life and disability insurance, retirement, vacation, and tuition reimbursement. The company is committed to diversity, equity, inclusion, and authenticity, and is an equal opportunity employer.