Branch Manager, Hilltop

Principal Activities and Duties

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Oversee the team’s service behaviors efforts, promote products and services, and conduct call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.

Qualifications

• Candidate must have one of the following:
• A Bachelor’s Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• A High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• A High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.

Skills

• Ability to travel as needed to training.
• Valid driver’s license and access to a reliable vehicle is required.

Benefits

• Additional background checks as required by the Office of the Comptroller of the Currency.

Pay

• Details about pay are not specified.

Schedule

• Details about schedule are not specified.