Assistant Branch Manager- Pleasant Hill

About the role

The Assistant Branch Manager supports the Branch Manager in managing and directing the operations of a branch location, focusing on client service, sales, and staff supervision.

Responsibilities

• Support and assist the Branch Manager in leading and directing various operations of the branch.
• Provide reliable and timely service to all clients according to regulatory and compliance protocols, including guidance on financial products and services that meet their needs.
• Build and retain long-term, meaningful relationships with clients, understand their financial needs, and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open accounts for current and new clients, oversee transactions, and close accounts when necessary.
• Aid in the development of sales strategies to increase productivity.
• Participate in client outreach activities to support business development.
• Maintain knowledge of internal audit procedures, legal regulations, and requirements, ensuring staff consistently follows operational policies and procedures.
• Identify and detect fraud and follow appropriate procedures.
• Assist team members with complex transactions and escalated situations, providing solutions.
• May approve unusual or large-dollar transactions.
• Understand consumer lending products and stay updated on lending regulations to meet the lending needs of clients.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
• Create and maintain schedules to ensure sufficient staff coverage.
• Perform quarterly teller drawer audits and surprise audits as needed.
• Provide additional leadership and direction in the absence of the Branch Manager.
• Establish and grow client relationships.
• Comply with all company or regulatory policies, procedures, and requirements applicable to this position.
• Participate in community engagement events.

Qualifications

• High school diploma or equivalent required. Associate or bachelor’s degree in business, finance, or an equivalent combination of education and experience preferred.
• Three years of banking, client service, or retail experience preferred. Experience in lending, sales, account management.
• Two years of supervisory experience preferred.
• Excellent client service skills.
• Strong leadership skills required with a desire to develop others.
• Ability to make sound decisions and exceptions on behalf of the bank.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Demonstrated strong decision-making and problem-solving skills, as well as strong interpersonal and written communication capabilities.
• Ability to utilize various banking software and Microsoft 365 products with an elevated level of accuracy and attention to detail.
• Registration with the Nationwide Mortgage Licensing System and Registry is required due to the role's involvement in mortgage loan originations. This requires additional background screening and must be completed within 30 days of employment.

Working Conditions

Duties performed in a professional office environment. Requires travel to other branch or client locations. Availability to work on Saturdays and occasional evenings for community events. Requires extended periods of standing and ability to lift fifty pounds.

QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

QCR Holdings, Inc. is committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believes that it is our differences - of all kinds - that make our company and our communities better and stronger.