Assistant Branch Manager

Position Summary

The Assistant Branch Manager (ABM) supervises and coordinates the activities of all branch staff (MSR, UB, MSS, or others) and reports to branch leadership. The ABM oversees, coaches, and trains all branch staff in promoting products and services, member transactions, balancing daily settlements, and meeting member needs. They assist the Branch Manager in conveying a feeling of trust, service, security, and satisfaction to members and staff.

Responsibilities

• Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service.
• Congduct staff meetings, including training and/or providing regulatory or process updates. Models great customer service for staff.
• May be responsible for managing the lending function of the branch; conducting loan interview; processing, approving and/or closing loans/ensuring adherence to sound credit practices and administration policies.
• Prequalify loan applicants by examining borrower information and documentation such as credit reports and financial documents; assess credit worthiness, determine the adequacy of income, credit, and collateral and calculate repayment risk. Determine the maximum purchase price/loan amount base on the customer’s financial circumstances and needs.
• Explain services to potential account members to generate additional business for the credit union.
• Actively support business development activities including attending in person or staffing properly so that staff may attend.
• Responsible for on-the-job training of all new branch staff including universal bankers.
• Aid in developing branch-level production goals and plans to achieve them.
• Participate with branch leadership in developing personal performance goals of all staff members.
• Participate and/or lead performance and accountability sessions with branch staff in conjunction with branch leadership.
• Assume a lead role in the coaching of staff members in relationship-building with members.
• In the absence of an MSS, ensures workstations are organized and equipped for the start of the business day.
• Prioritize daily, weekly, and monthly calendars ensuring that the branch is properly staffed and that everyone's time is maximized to serve the members.
• Provide guidance to branch staff, as appropriate, with more difficult transactions.
• Assist with overseeing branch office operations to ensure that policies, procedures, and regulations are being followed (e.g. Bank Secrecy Act and Anti Money Laundering).
• Approve overrides on cash withdrawals and other transactions based on authorization limits.
• Conduct surprise cash drawer audits.
• Respond to inquiries from audit staff as needed.
• Oversee the physical facilities and equipment of the branch.
• Actively participate, along with branch leadership, in hiring, performance management, and development of branch staff.
• ABMs may assist with providing members mortgage loan information, gathering initial documentation, and pre-qualifying mortgage loans prior to referring to a mortgage loan officer for origination. In some cases, the ABM may also be trained and responsible in the origination of mortgage loans.
• Resolve member account-related problems and ensure positive public relations.
• Perform other duties and projects as assigned.

Qualifications

• Associate degree or equivalent relevant experience. Bachelor’s degree preferred.
• Bilingual English/Spanish strongly preferred.
• Prior lending experience preferred.
• Four years banking or retail experience including experience in developing and/or supervising branch staff.
• Ability to obtain NMLS in certain markets.
• Preference for working in organizations that place priority on teamwork and collaboration. Strong interpersonal/ people management skills.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Working knowledge of computer software systems including Microsoft Office (Excel, Word, and Outlook), and ability to be trained and efficiently operate credit union systems and proprietary software. Experience with New Solutions is a plus.
• Ability to use keyboard and data entry skills.
• May be required to travel to cover other branches.
• Ability to work flexible work hours including evenings and weekends.