Branch Manager - North Richland Hills

About the role

The Branch Manager leads a team in the North Richland Hills location, driving branch growth by increasing market share, expanding relationships, and delivering strong financial performance within the local market. This role requires a strategic, externally focused leader who can identify growth opportunities, build community and business relationships, and lead a high-performing team to achieve production and service goals.

Responsibilities

• Develop and execute branch-level strategies to grow market share across deposits, loans, and other product offerings.
• Identify and pursue new business opportunities with the local market through proactive outreach, networking, and partnerships.
• Build and maintain relationships with community leaders, businesses, and referral sources to drive new member/client acquisitions.
• Continually monitor market trends, competitor activity, and performance data to adjust growth strategy.
• Lead a relationship-based service/sales culture focused on acquiring, deepening, and retaining client relationships.
• Ensure consistent execution of financial reviews and needs-based conversations.
• Represent the organization at community networking, and business events to strengthen brand presence and referral opportunities.
• Partner closely with mortgage, insurance, wealth advisors, and business services to deliver a holistic financial solution.
• Build long term relationships through proactive outreach, financial reviews, and tailored solutions.
• Lead, coach, and develop a high-performing branch team focused on relationship-based sales and service excellence.
• Foster a culture of accountability, collaboration, and performance.
• Set clear goals and expectations aligned with branch and organizational objectives.
• Ensure the branch meets or exceeds production, growth, and profitability goals.
• Maintain operational excellence, and regulatory compliance.
• Ability to analyze performance metrics and market data to adjust strategies and drive results.
• Continuously seek opportunities to improve service delivery and client satisfaction.

Qualifications

• Proven ability to grow market share, develop new relationships, and expand existing portfolios.
• Excellent customer and business focus, with strong change management, communication, and interpersonal skills.
• Demonstrated success working with affluent or high-net-worth clients.
• Strong leadership, coaching, and performance management skills.
• Excellent communication, networking, and presentation abilities.
• Deep understanding of financial products, lending, and relationship-based sales.
• A significant level of trust, credibility and diplomacy is required.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters including direct and indirect reports and outside vendors.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be a proven leader of people within a customer service environment.
• Experience coaching employees and leadership to increase production, sentiment, and overall retail performance.
• Experience with sales processes, operations, data analytics, or quantitative marketing.

Skills

• Successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

Benefits

• Fort Worth-based EECU community credit union with over $4.5 billion in USD assets and serving over 300,000 members through 20 financial centers across North Texas.
• EEO/Vets/Disabled Employer.
• Commitment to providing members A Better Way of Banking®.
• Recognized for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and Blue Zones certified for promoting employee well-being.

Pay

Negotiable based on experience and qualifications.

Schedule

Monday-Friday 9am-6pm, Saturdays 9am-1pm