Branch Manager - North Kingstown

Job Responsibilities

• Coordinate daily operations of the branch by allocating and coordinating workflow and work schedules.
• Direct employees in the more complex phases of work, monitor for accuracy and efficiency.
• Train new employees and cross-train/develop existing staff.
• Direct staff personnel issues such as attendance and vacation, performance evaluations and compliance with credit union policies and procedures.
• Develop strong relationships with members, engage potential members, and build Coastal1 brand recognition.
• Advises members and potential members on all types of consumer and commercial accounts and assists them in making appropriate selections, opens new accounts, originates loan/equity requests as needed.
• Work closely with the Business Banker to promote Coastal1's visibility in the community as well as promote the business products and services.
• Promote Credit Union and its products and services to surrounding market area and ensure that various marketing programs are implemented effectively.
• Develop a cohesive sales team and manage branch sales program to ensure set quarterly goals are consistently met.
• Provide day to day support and coach staff members to ensure individual sales skills meet required standards to successfully achieve positive results.
• Ensure all Branch personnel are thoroughly trained so that they follow all policies and procedures on a consistent basis.
• Help ensure that all staff work individually and together to meet established individual and branch goals; evaluate staff performance according to established criteria and provide all needed counseling and guidance.
• Maintain and security of the Branch is coordinated with Facilities Department.

Qualifications

• Undergraduate degree from a four-year college or university in a business-related field preferred.
• Minimum of 3 years demonstrated successful teller and member services experience, minimum 5 years supervisory responsibilities in a branch management position.
• Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1’s products and services, policies, and procedures.
• Must register/be registered by the Nationwide Mortgage Licensing System and Registry.
• Have in-depth knowledge of all branch operations and functions.
• Ability to make consistently effective decisions that are in accord with policy and procedural guidelines.
• Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff.
• Computer proficiency to include MS Office and other banking software.
• Must have well-developed analytical skills, excellent written, verbal and telephone communication skills.
• Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills.
• Ability to work under pressure and have the ability to meet deadlines.
• Ability to maintain a positive and upbeat Credit Union image.
• Ability to handle confidential information securely.
• Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
• Ability to work independently and as a team member.
• Bi-lingual preferred.

Benefits

• Competitive pay and great benefits including medical, dental and vision for you and your dependents.
• Paid time off to promote work/life balance.
• On-site fitness center.
• 401(k) with a company match.
• Employee homebuyer assistance.
• Plus much more!