Branch Manager for Home Care Agency

Key Responsibilities

• Supervise office and administrative personnel, ensuring effective departmental operations.
• Hire, train, and mentor staff to ensure high performance and team satisfaction.
• Promote a supportive work environment aligned with Overture's mission.
• Address staff concerns and resolve conflicts as needed.
• Maintain full compliance with state, federal, and industry regulations (including HIPAA).
• Ensure secure and accurate maintenance of client and employee records.
• Monitor changes in home care regulations and update internal policies accordingly.
• Manage daily office workflow to ensure smooth operations and client satisfaction.
• Analyze and improve operational processes to enhance efficiency and reduce costs.
• Run performance reports and communicate agency progress to leadership.
• Cook up with HR and Talent Acquisition to maintain proper staffing levels.
• Respond quickly to client or caregiver emergencies, ensuring seamless continuity of care.
• Develop contingency staffing and emergency preparedness plans.
• Act as liaison between caregivers, clients, families, and medical professionals in critical situations.

Requirements

• Proven experience in home care, healthcare administration, or operations.
• Deep understanding of relevant policies, procedures, and regulatory guidelines.
• Demonstrated ability to serve as a resource and mentor to staff.
• Strong interpersonal and communication skills with the ability to handle sensitive situations.

Qualifications

• High school diploma required; Associate degree preferred.
• Prior supervisory experience is required; geriatric care experience preferred.
• Ability to manage independently, make sound decisions, and maintain confidentiality.
• Must be in good standing with the federal government and not on any exclusion lists.
• Strong emotional resilience, flexibility, and ability to work with diverse populations.
• Frequent communication with staff, clients, and external partners.

Salary

$65,000 - $75,000 / Year