Branch Manager - Bobcat of York

About the role

The Branch Manager leads and manages the day-to-day operations of an assigned Crownstone Equipment location. Responsibilities include overseeing service, parts, rental, and sales functions, ensuring operational excellence, strong customer satisfaction, and financial performance.

Responsibilities

• Lead and manage the branch team to achieve sales, profitability, and operational objectives in alignment with company standards and procedures
• Recruit, interview, evaluate, and hire team members as needed to support branch operations
• Conduct regular performance reviews and compensation evaluations; recommend adjustments when appropriate
• Address performance or conduct issues through coaching, mentoring, performance improvement plans, or disciplinary action when required
• Direct daily branch operations to ensure exceptional customer service, asset protection, procedural compliance, and profitability across service, parts, rental, and sales support functions
• Train team members and hold them accountable for completing assigned responsibilities
• Maintain the overall appearance, cleanliness, and organization of the showroom, service shop, yard, parts department, parking areas, and displays
• Oversee inventory control for new, used, rental, and parts inventory, including cycle counts, audits, and display standards
• Ensure compliance with all safety policies and programs as established by the Safety and Compliance Manager
• Operate the branch in a manner that maximizes support for the sales department
• Maintain accurate and timely invoicing, including transportation, cleaning, fuel, rental damages, damage waivers, and applicable fees
• Oversee parts transfers and equipment traffic tickets
• Support cross-functional coordination between service, rental, and sales to ensure proper scheduling and operational alignment
• Review accounts receivable balances and initiate corrective action as necessary
• Maintain open communication with department directors regarding branch performance, challenges, and opportunities
• Ensure adherence to all business system processes and standard operating procedures (SOPs)
• Hold team members accountable for policies and procedures, escalating issues to the Regional Director when appropriate
• Verify inventory is received, documented, and reported in accordance with SOPs
• Review and analyze branch P&L statements to identify trends, risks, and improvement opportunities

Requirements

• High school diploma required
• Bachelor’s degree in Business, Sales, or a related field preferred, or equivalent work experience
• Valid driver’s license required
• Minimum of two (2) years of experience in agricultural or construction equipment retail preferred
• DOT Medical Card preferred
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to run reports and queries within dealership business systems (IntelliDealer experience a plus)
• Efficient and responsible use of email and time-management systems (e.g., Outlook)
• Organized approach to electronic filing and documentation
• Familiarity with OEM information systems preferred

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee frequently stands, walks, sits, uses hands to handle or feel objects, and may operate equipment
• The employee may occasionally lift and/or move up to fifty (50) pounds
• Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision