Branch Manager
About the role
As a Branch Manager within PNC's Retail organization, you will be based in San Carlos, CA. Bilingual Spanish is preferred.
Responsibilities
- Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
- Creates a differentiated customer experience, making banking easy in an omni channel environment.
- Collaborates with a broad range of eco-system partners.
- Accountable for risk management and compliance.
- Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
- Utilizes a branded sales process to achieve sales targets and customer loyalty.
- Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
- Drives business banking results primarily through business development and community involvement activities.
- Coaches to consultative selling to drive results and enable customer financial well-being.
- Has foundational understanding of balance sheet and income statement.
- Makes sure employees achieve performance and activity expectations through effective and ongoing performance management.
- Models PNC values by cultivating and supporting an inclusive workplace.
- Manages operational, human capital, reputational and business risk.
- Exercises leadership, authority and sound decision making to mitigate sales practice risk.
- Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
Requirements
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Qualifications
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Skills
- Accountability
- Banking
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Behavior
- Results-Oriented
Work Experience
- Branch Banking Services
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Sales Management
Education
No Degree
Required Certifications/Licenses
No
Pay
Base Salary: $84,150.00 – $140,250.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
Schedule
Incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
Disability Accommodations
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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