Branch Manager

Responsibilities

• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
• Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
• Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors.
• Use problem-solving skills to resolve product, service, and policy-related obstacles for customers.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints.
• Arrange and interview prospective candidates, and make recommendations to management for vacancies.
• Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
• Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Qualifications

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above).
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products that are offered to customers by the branch.

Benefits

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

Pay

USD $65,000.00 - USD $73,000.00 /Yr. Base + Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance.

Schedule

Monday, Wednesday, Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM
Saturday hours required seasonally and as business needs require.