Branch Manager

Duties and Responsibilities

• Manages and inspires team members to perform to their full potential, thus driving branch profitability.
• Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
• Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals.
• Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
• Establish and build customer relationships through delivering exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.
• Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
• Works with Recruiting and District Supervisors to address branch staffing needs.
• Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.
• Approves and closes loans, as necessary.
• Works with past-due customers by developing a plan for resolution.
• Delegates all collection activity on a daily basis and follows up to ensure completion.
• Processes insurance claims for customers. Maintains proper insurance claims records and reports.
• Telephones and sends collection material to past-due customers, as needed.
• Accepts and posts payments.
• Processes and reviews loan documentation.
• Answers telephone, as needed.
• Completes month-end reporting.
• Approves branch expenses.
• Signs checks for branch expenses, loans and money remittances.
• Approves all supply requisitions.
• Verifies cash by balancing cash drawers and maintaining cash count record.
• Other duties as assigned by leadership.

Minimum Qualifications

• High School Diploma or Equivalent
• 2 years of management experience or completion of required Management Trainee program
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Must pass drug screen, criminal and credit background checks

Preferred Qualifications

• 1+ years of Consumer Finance experience
• College degree a plus
• Willingness to relocate for career advancement

Critical Competencies

• Demonstrated passion for customer service
• Excellent written and verbal communication skills
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers
• Thrives in a pay for performance atmosphere
• Pioneered ability to multi-task
• High degree of integrity
• Confidence
• Sales mentality
• Adaptable to an ever changing environment
• Desire for career advancement
• Problem solving skills
• Empowers others
• Emotional Intelligence
• Conflict Management skills