Branch Manager
Modernistic Cleaning and Restoration · Saginaw, MI · 1 wk ago
On-siteBusiness DevelopmentFull-time
Responsibilities
- Lead, manage and hold team members accountable (15-20 direct reports- fluctuates seasonally)
- Ensure all team members, fleet, facilities and grounds look their best
- Develop your team's technical skills for all service offerings
- Develop your team's customer service skills and ensure that all jobs performed out of your location are done in the Modernistic Way up to the highest standards of quality
- Coach team members on consultative selling skills
- Foster an open and honest environment for Team Members and inspire great teamwork and positive morale in order to attract and retain the best talent
- Implement/enforce Company policies
- Process daily deposits
- Manage safety processes, training, and compliance at your locations
- Maintain supply inventory for crews at your locations
- Facilitate team member onboarding, offboarding and promotions
- Recruit new talent based on location needs
- High level customer problem solving
- Serve as the liaison of your branch to other departments (Fleet & Facilities, Supplies, Logistics, Accounting and Marketing)
Requirements
- 3+ years of management
- 3+ years customer service
- Moderate experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Commitment to outstanding customer service both internally (to co-workers) and externally (to customers)
- Excellent written and verbal communication skills
- Industry related experience is a plus
- Sales experience is a plus
- Experience using Salesforce is a plus
- Public speaking experience is a plus