Branch Manager

Description Of Bankwell

Bankwell is a commercial bank with over $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high-quality banking with the expertise and dedication of our experienced team of professionals. We have a deep industry knowledge, flexibility, and innovative treasury and financing services that enable us to find the right solutions for our business and commercial clients. We are passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We are dedicated to giving our time and talent to support the communities we serve.

Summary Of Position

The Branch Manager is responsible for the overall leadership, performance, and growth of the branch, including sales production, deposit growth, customer experience, operational excellence, and team development. This role has a strong emphasis on driving deposit growth across both Small Business and Consumer segments, with a primary focus on acquiring new Small Business relationships and deposits while deepening and retaining existing client relationships.

Responsibilities

• Drive overall deposit growth, with a strong emphasis on Small Business deposit acquisition and new-to-bank relationships
• Develop and execute a proactive business development strategy, including:
• Building and maintaining COI relationships (attorneys, accountants, real estate professionals, and local business leaders)
• Active participation in community and networking events
• Consistent outbound calling and in-market prospecting
• Conduct external sales calls to identify, source, and win new Small Business relationships
• Serve as the face of the bank in the local market to strengthen brand presence and drive new opportunities
• Partner with Business Banker, Commercial, SBA, Treasury Management, and internal service teams to deliver comprehensive client solutions and maximize relationship growth
• Drive growth in consumer deposits, households, and product penetration, while ensuring strong retention and relationship deepening
• Ensure consistent sales behaviors across the team, including outbound calling, needs-based conversations, and cross-selling
• Provide hands-on leadership, coaching, and performance management to team members
• Conduct regular huddles, pipeline reviews, and accountability sessions
• Oversee hiring, onboarding, training, and development, identifying and addressing skill gaps

Branch Operations & Risk Management

• Maintain full accountability for branch operations, compliance, and risk management
• Lead and influence the Assistant Branch Manager to ensure:
• Effective day-to-day branch execution
• Adherence to bank policies, procedures, and regulatory requirements
• Strong audit performance and risk mitigation
• Oversee all operational functions, including:
• Teller transactions, cash handling, ATM and vault management
• Transaction activity, staffing, and scheduling
• Service delivery and operational efficiency
• Identify and implement process improvements to enhance performance and service quality
• Respond to audit findings and ensure timely and effective resolution
• Maintain a culture of operational discipline, accountability, and control awareness

Leadership & Team Development

• Provide visible, hands-on leadership as the in-branch manager
• Coach, mentor, and develop team members to achieve high performance in sales, service, and operations
• Manage performance through observation, feedback, and structured development plans
• Foster a culture of accountability, collaboration, and continuous improvement
• Partner with training teams to support ongoing employee development and readiness