Branch Manager

About the role

The Branch Manager oversees the operations and performance of the branch. This role involves managing staff, ensuring efficient logistics operations, maintaining customer satisfaction, and achieving financial targets.

Essential Duties And Responsibilities

• Works with existing sales team to execute sales strategy.
• Maximizes profitability through strong, decisive, and entrepreneurial leadership, while maintaining Hellmann’s high standards of quality and customer service.
• Fosters strong relationships with customers and vendors to strengthen Hellmann’s position in the marketplace.
• Operates station with the utmost integrity with full support of Hellmann’s Global DNA.
• Continually strives for additional value creation and efficiencies for our customers including improvement of existing KPIs.
• Collaborates with team to drive continuous improvement efforts throughout the station to improve customer experience and operational efficiencies.
• Adapts to and manages change in a manner that results in little to no adverse impact to station or customers.
• Promotes global teamwork by working closely with global partners to identify and close business opportunities and strengthen Hellmann’s brand throughout the world.
• Analyzes and interprets financial statements (i.e. P&L, Cash Flows, etc.) in order to maximize profits through sound business practices.
• Ensures adherence to Global and local policies and procedures, including Model Branch Processes, and regulatory and governmental compliance.
• Takes ownership for the full P/L and performance of the Branch and takes action needed to meet budgeted guidelines and achieve defined KPI’s within the Branch.
• Addresses ongoing systemic issues with network performance, customer profitability, and process deviation in order to ensure quick and effective corrective actions.
• Proactively keeps management informed of major developments within the Branch.
• Drives financially-related activities, including but not limited to, Accounts Receivable, File Level Closing, and profitability verification, and dispute resolution.
• Drives the company behavior within branch, driving decisions and building business cases based on facts and financial data.
• Holds themselves and their team fiscally accountable and drives the team to meet financially related KPI’s and budgets.
• Maintains performance goals, measures performance, and provides regular informal and formal feedback to direct reports within assigned department.
• Maintains staffing levels and workload allocation across all sea product teams within assigned territory, including talent acquisition, furloughing, re-purposing, re-shifting, demotion, promotion, and severance.
• Develops team and individuals within the team. Responsible for succession planning at product manager, supervisor, desk agent, and one’s own level.
• Performs other duties as assigned. Supervises up to fifty (50) full-time employees and may supervise temporary employees from time to time based on projects.

Qualifications

• Bachelor’s degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement.
• 15 – 20 years of experience in freight forwarding required with some sales/account management experience preferred.
• 7-10 years of supervisory experience required.
• Completion of any industry related course is an asset.

Skills & Attributes

• Influencer level of talent to elevate the Hellmann brand as employer and service provider.
• Visionary approach in representing Hellmann – providing clarity, reducing ambiguity.
• Financial acumen – understands business drivers.
• Results-oriented – drives strategy and execution.
• Leadership – demonstrates professionalism, is able to develop and lead a cohesive team.
• Customer-focused.
• Organization skills.
• Time management and prioritization.
• Adaptable / flexible to high-pressured environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet.
• Proficient in world geography, shipping documentation, and Incoterms preferred.
• Strong written and verbal communication skills in English in order to present information to customers, management, and subordinates in a professional setting.
• Calculates figures and amounts such as freight rates, discounts, and other percentages.
• Analytical skills / problem-solving ability.
• Coaching skills – able to train, coach, and develop subordinates.

Work Environment

The work environment characteristics are similar of those of an office setting with various office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Inclusion and social diversity are firmly anchored values in our corporate culture.