BRANCH MANAGER

About the role

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch office is located in Dalton, GA.

Responsibilities

• Manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution).
• Build and maintain relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.
• Absess the impact of business changes and respond accordingly to ensure maximum profitability and expense management.
• Select, train, and develop branch staff and monitor performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention.
• Oversee Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.
• Manage recruitment and selection processes.
• Manage Quality Management System initiatives; proactively identify and assess potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt.
• Analyze monthly financial statements for branch and implement strategies to increase profitability; manage operating expenses (profit and loss (P&L) responsibility) to maximize contribution; develop and execute branch's annual business plan.
• Maintain strong and positive relationships with referral partners, payor sources, and clients. Manage on-call as needed.
• Manage/analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; network via participation in community organizations, involve service team in sales activities and ensure awareness of prospect/customer service requirements, engage subject matter experts as appropriate.
• Participate in personal care sales programs/contest/meetings, utilize personal care sales tools that support our Sales Philosophy & Roadmap, maintain a thorough understanding of personal care service and product offerings, capitalize on labor/business/community issues to grow market share.
• Ensure sales targets are met including appropriate mix of industries and service lines; lead branch participation in HomeCare sales programs/contests/meetings, maintain awareness of competitors strengths and weaknesses and HomeCare resulting strategic position, manage territory to ensure efficient sales strategy for the branch.
• Execute Branch’s annual business plan.
• Select, train, and develop staff; monitor and supervise staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives.
• Monitor and coach the service team to ensure effective unemployment and workers' compensation claim management.

Qualifications

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a Healthcare or related setting preferred.
• Experience in managing systems, processes, and people.
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external.
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.
• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.

About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Pay

Salary Range: USD $41,600.00 - $47,800.00 / Year