Branch Customer Service and Sales Rep. Charlotte, NC (South End) -

Location: 2421 South Boulevard, Charlotte, NC 28203 (on-site position)

Schedule

Monday - Friday, 8:30am - 6pm (possible rotating Saturdays 9:00am - 1:00pm)

About the Role

As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Skills

• People-first service mindset: passion and enthusiasm for working with people while exceeding member expectations through professionalism and efficient service.
• Strong communication and teamwork: ability to communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy and attention to detail: perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability and pace: work under pressure in a high-volume, fast-paced customer service environment.
• Schedule flexibility: ability to work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Pay

Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees receive up to 12 PTO days annually; accrual based on start date.
• Paid Holidays: 10 company-paid holidays annually for full-time employees, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Part-time employees are eligible for 8 company-paid holidays annually, plus 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.