Branch Customer Sales & Service - Charlotte, NC (Southern Metro)

About the role

The AAA The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.

Responsibilities

• Greet and service customers, providing peace of mind and resolving member/customer complaints
• Sell membership, travel products (car, hotel, basic tour packages, etc.) and some banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Take and process payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products
• Balance cash drawer and process remittance/depository transfers
• Conduct outbound promotional calls for insurance and/or travel products
• Provide administrative support to the travel and/or insurance sales staff during peak periods

Requirements

• Educational requirement: High School Diploma or equivalent
• Experience: Working in a customer focused environment, providing customer focused service and timely solutions to problems
• Skills: Microsoft Office applications, taking personal responsibility in seeking solutions to problems, multi-tasking and appropriately prioritizing tasks, communicating effectively (verbal and written)
• Other: Passion and enthusiasm for working with people, basic mathematical calculations, exceeding member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person), maintaining workstation and office facility, working under pressure in a high volume, fast paced customer service environment, working irregular hours including holidays and weekends (may include community events)

Qualifications

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)
• Learn the following: promoting the sales of insurance, travel, club and membership products and services, office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS, balancing and daily remittance procedures, technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems, Excel software application, conduct outbound promotional calls for insurance and/or travel

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

Pay

$19.00 - $21.50 per hour, based on experience

Schedule

Regular and reliable attendance is essential for the function of this job. Employees will service ACG members in-person and are based on site in an ACG branch facility. Ability to learn the following: promoting the sales of insurance, travel, club and membership products and services, office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS, balancing and daily remittance procedures, technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems, Excel software application, conduct outbound promotional calls for insurance and/or travel